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Returns and Exchanges

Costumes may be returned for exchanges or refunds.


*** All Halloween season returns must be postmarked prior to Halloween (i.e. postmark date of October 29th or earlier) ***

Please return an item for a refund or exchange within 30 days of receiving your order. Products must be in unused condition and in their original package. If a costume is returned, a 15% restocking fee will be charged before issuing the credit to your account. Please note that shipping charges are not refundable.

If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. Also please note that custom merchandise such as our Super Capes with initials and Super t-shirts with initials are not returnable.

EXCHANGES

For exchanges please go ahead and place a new order for the product you wish to exchange for and indicate the order number of the new purchase on a piece of paper along with the original order number of the product you are exchanging and a daytime phone # in case we have any questions. For exchanges, standard shipping charges will be charged for the new costume. The restock fee is waived for exchanges.

Please send Exchanges in their original packaging to:

JustKidCostumes.com | zentiv
Attn: Exchanges
819 4th Street #106
Santa Rosa, CA 95404

RETURNS

*** All Halloween season returns must be postmarked prior to Halloween (i.e. postmark date of October 29th or earlier) ***

For returns please include the original Order Number (starts with 13000) and reason for return. Products must be in unused condition and in their original package. If a costume is returned, a 15% restocking fee will be charged before issuing the credit to your account. Please note that shipping charges are not refundable.

Please send Returns in their original packaging along with your order number and contact info. (or packing slip) to:

JustKidCostumes.com | zentiv
Attn: Returns
819 4th Street
Santa Rosa, CA 95404
ORDER CANCELLATIONS
You may cancel your order for any reason prior to shipment and receive a full refund. If merchandise is in the shipping department or has left the building, the order can not be cancelled and will be handled as a standard return. Should you desire to cancel or modify an order please contact us as soon as possible. Our Customer Service Department hours are: 7:00AM - 3:00 PM PST, Monday - Friday.

You will be advised if your merchandise has entered the shipping department and may therefore still be cancelled. If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and restocking charges.

Shipping Rates and Questions?

  • The expected delivery times listed are estimates, and may vary depending on where you live.
  • All orders process the same day as placed. Most orders will ship the same day if placed before 12pm EST Monday through Friday. No shipping on Saturday or Sunday. Those costumes that require 48 hours shipping notice are noted on the product page.
  • For orders shipped to AK or HI or one of the territories please allow 1-2 additional days for delivery.
  • For shipments to Puerto Rico, US military bases, and all other International destinations please click the "International Checkout" button from the shopping cart.
  • Shipment tracking numbers will be emailed to you when the costumes are shipped. You may receive multiple emails and tracking numbers if you ordered multiple items since different items ship from different locations.
  • If you have not received any shipment emails within 24 hours of placing your order, please use the Contact Us form and provide your order # to obtain the order status information.

Shipping Rates and Questions

Most orders are processed the same day as placed (Monday thru Friday). Most orders will ship the same day if placed before 11:00 am EST Monday through Friday. **No shipping on Saturday or Sunday**. Those costumes that require 48 hours shipping notice are noted on the product page.

*** For shipments to Puerto Rico, U.S. territories, military bases (APO or FPO addresses), and all International Addresses please click the "International Checkout" button in the shopping cart. ***

*** Please no P.O. Boxes. Thank you. ***

Approximate Shipping timeframes:

October 19: Economy: Arrive by Oct 30. Standard: Arrive by Oct 26. Priority: Arrive by Oct 25

October 20: Economy: Arrive by Oct 30. Standard: Arrive by Oct 26. Priority: Arrive by Oct 25

October 21: Economy: Arrive by Oct 30. Standard: Arrive by Oct 26. Priority: Arrive by Oct 25

October 22: Economy: Arrive by Oct 31. Standard: Arrive by Oct 27. Priority: Arrive by Oct 26

October 23: Economy: Arrive by Nov 5. Standard: Arrive by Oct 30. Priority: Arrive by Oct 29

October 24: Economy: Arrive by Nov 6. Standard: Arrive by Oct 31. Priority: Arrive by Oct 30

October 25: *** NO HALLOWEEN ORDERS *****

Please note that the we are closed (no shipping) on the following days. If you need your costume on a specific day please allow an extra shipping day around these standard shipping holidays:

Martin Luther King Day, President's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, New Years Day